Score Change Requests

Projects that remain dissatisfied with their evaluation score may request a score change using the “Change Request or Grievance” feature in RED. Only change requests submitted in RED will be considered. This process ensures that each request is tracked and resolved promptly. Please note, per the policy adopted by the CT BOS CoC Steering Committee, we will not consider changes that are based on data changes made after the deadline, disagreements with the evaluation standards, lack of eligible applicants in need of assistance, or based on circumstances that are commonly experienced across projects (e.g., a challenging housing market, staff turnover, or housing stability challenges commonly faced by participants). The CT BOS team will review all change requests, make any score adjustments, and notify providers of the outcome. Any allowable score change requests that do not result in a score adjustment, will be referred to the Grievance Committee.

Grievances

CT BOS uses a Grievance Committee to ensure a fair and accessible process for providers to appeal Renewal Evaluation scores. Grievance Committee members are appointed by the CT BOS Co-Chairs. In all instances when a conflict of interest is present, parties shall recuse themselves from voting on and otherwise influencing the outcome of matters referred to the Grievance Committee. Grievances will be reviewed by the Grievance Committee within 30 days of receipt. The committee will issue a written decision, specifying the reasons for the decision and any actions that need to be taken.