Support Resources
CT BOS Renewal Evaluation
Recorded Webinar (2023)
Launch Webinar Slides (2023)
How-To Guide
Common Questions & Issues
Please check this list, as it may contain the answer you're looking for. If not, contact usa below for assistance.
In some cases, HMIS data quality issues may not be evident in the APR, but they can still impact your results in RED. If your results in RED are different than what you expect based on your APR, you should first check the HMIS Data Quality Alert Dashboard (DQAD).
Recommended Action:Correct any data quality problems that might be impacting your results. If that doesn’t work, or you need help use this link for the CoC Renewal Evaluation Help Desk to submit a ticket.
There is a bug on the HMIS APR report which rounds the Earned Income (Latest) field, but not the Earned Income (At Entry) field. In cases where these values differ by less than a dollar, this rounding throws off the comparison of clients whose income decreased, remained the same, or equal. The Renewal Evaluation Database uses client-level data to do the calculations, and will correctly score this criteria. However, the APR report may be wrong, and thus your performance score on that criteria might appear wrong.
Recommended Action:Confirm the income values in HMIS. Note that the APR client-level detail report contains the rounding issue, and will mask the correct value - you'll need to check the income assessment.
There is a rare bug on the HMIS APR CSV export which writes out the rows in the incorrect order.
Recommended Action:Re-exporting the APR generally corrects this.
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Note
For assistance with HMIS data cleanup, please use the COC Renewal Evaluation Data Cleanup help desk.
For questions related to the DV comparable database, please contact: Joanne Vitarelli jvitarelli@ctcadv.org
For all other issues, we can help you via the form below.
Multiple Issues?
If you have several questions or issues, please submit a single support form submission for each distinct issue area, as each subject is linked to a different resource that can best address your topic.